Please scroll down or use the customer service links above
to review the details on our policies and guarantees.
For any others questions, click on the
Frequently Asked Questions
link or call us or email us.
We welcome your questions and your suggestions.
Privacy, Security, & Online Shopping
We DO NOT sell or share your information.
Whether you purchase online (coming soon) or by phone, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card so we can process your order. This information is not shared with outside companies or third parties other then as needed for shipping.
We keep your information SECURE.
All your personal information including your credit card is security protected behind an SSL security license. Your credit card information is used only for the one order which requires you to reenter this information on return visits. We consider this a safer procedure for protecting our clients.
We DO NOT send unwanted mail or email.
We hate spam and junk mail as much as you do! We encourage you to sign-up for our mail or email lists if you are interested in advanced notice of new merchandise and seasonal specials. We will not add your name to this list unless you request it and you may remove your name from our list at any time.
Due to availability, BasketCheers reserves the right to substitute products as needed. Please be assured that substitutions will always be of equal or greater value and reflect the theme of your basket.
From May through September chocolate will be substituted in any basket that will be shipped. Other seasonal limits may apply to basket availability.
All of our products are guaranteed against defects in materials and workmanship. Full or partial credit and / or refunds or exchanges will be offered on an individual basis.
If for any reason, your gift basket does not meet your expectations, please call to discuss. Our goal is complete satisfaction with our products and services.
Most products ship with 24 to 48 hours. Your credit card is not charged until your gift item is completed and ready to ship.
Special shipping including NEXT DAY and 2ND DAY AIR is available. Please call us at 215-361-0492 for pricing and to arrange for expedited shipping. We can also delay shipping to a date of your chosing to assure the gift basket arrives at or near a specific date.
BasketCheers will gladly ship replacements via UPS Ground free of charge. The cost of shipping non-defective items from the customer back to Basket Cheers is the responsibility of the customer.
A: From May to September many of the chocolate items in our gifts are replaced with other gourmet food of equal or greater value or our prices are adjusted accordingly.
Q: Can I ship my basket anywhere?
A: Almost anywhere, however we cannot ship to PO Boxes, APO - FPO Boxes, or foreign addresses. We can ship to our friends in Hawaii and Alaska but please add $20 to the listed shipping price.
Q: How long will the gourmet foods in my gift basket stay fresh?
A: The items packaged inside are best if consumed within 6 to 9 months.
Q: What is your product substitution policy?
A: In the instance that we are out of a particular item, we will replace it with one of equal or greater value at no additional charge.
Q. Who should I contact if I have questions or concerns?
A. You can contact us at any time at sales@basketcheers.com, by phone at 215-361-0492 (leave a message 24/7), or by fax at 215-361-0559.
Q. What information do I need to place an order?
A. It is very important that you include your day or evening phone number, so if we have a question, we will be able to contact you. It is also necessary to supply the recipient's name, address, phone number, correct zip code, and if it is being delivered to a place of business, please indicate the company's name and phone number if available. This information is essential for our shippers to make proper deliveries.
Q. I have a question that hasn't been answered?
A. Email us at sales@basketcheers.com, or call 215-361-0492 (leave a message 24/7), or fax at 215-361-0559.
and we'll be more than happy to answer any question you might have.
